Patient Experience (Webinar)

Cherie Hepp

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Cherie Hepp graduated from Niagara University in 1978 with a Baccalaureate in Nursing. Her career began as a staff nurse on a High Risk OB unit and led to a Nurse Manager role for over 20 years until she shifted her energies towards nurse recruitment and retention. She served on the SEIU HCAP board for several years and was devoted to educating staff to their highest potential. Cherie was an active hands-on member of the first Labor/Management Initiative (LMI) in Western New York – 1199 SEIU/Kaleida Health: Partnering for Exceptional Care. Since “retirement” in 2018, she has continued on her healthcare journey as a facilitator for the Ladders to Value – WIO grant, Recruiter for On-line RN to BSN program at D’Youville College in Buffalo NY and most recently returned to a supportive nursing role during the COVID-19 pandemic.

Cherie’s words of wisdom – to be successful, we must always led with accountability, integrity and excellence. Remember: Do the right thing, do the best you can and always show people you care!

Michael Zinkievich

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Michael Zinkievich is a CCEMT paramedic who has 20 years of healthcare experience. He has degrees in photography and biochemistry. Michael has worked in ambulances, emergency departments, and gastroenterology research. Throughout his career he has had continually enjoyed learning and teaching fellow healthcare workers and paramedic students. Michael strives to inspire self-improvement in others through education, and hopes to cultivate a passion for life-long learning.